This article will explain what happens to your Cloudean products if you forget to renew them.
Here at Cloudean, we understand that life can be hectic and things are forgotten, so we’re happy to offer you a grace period for the hosting products.
Hosting Products
If your invoice payment fails, your service(s) will still be up and running for 3 days from the invoice due date. This grace period ensures that you have the chance to renew after expiry, with no disruption to your service(s).
However, if payment is not received within these 3 days, your package will be suspended.
To resolve this, access your account at My Invoices, where you can review your invoice and complete a manual renewal.
If payment is still outstanding after your invoice due date, your service(s) will be terminated, and all associated data will be deleted on 15th Day!.
Therefore, we advise you to keep a backup copy of your account to not risk losing your files.
Domain names
The process for domain names varies depending on your extension since various registries govern them.
Most domain name extensions offer a limited grace period after the initial expiry date. During this period, you’ll be able to renew your expired domain name straight from your Client Area with no additional fee, other than the renewal cost. However, if a domain name is not renewed within this period, it could result in additional fees to recover the domain name or its loss.
To learn more about the domain name renewal process and specific domain name extension renewals, please feel free to reach out to our Billing department.
SSL Certificates
The renewal process for SSL certificates is different as they have a finite lifetime; if renewed before expiry, the lifetime of the service will be extended. Should an SSL certificate reach its expiry date without renewal, it will not be possible to extend the lifetime, and the service will cease to function. The only way to reinstate an SSL certificate is to purchase a new one.
